Data compliance agreement
1. Who this is between
This agreement is between SkangoGroup LTD (“ROXIS”, “we”) and the business that uses AIsellio (the “customer”). AIsellio is the ROXIS AI product for sales and customer conversations. This page is the public statement a partner can rely on. A signed copy can be requested at the address below. The company-level terms are also published at roxis.ai/data-compliance.html.
The customer decides why their buyers are contacted and what the assistant is allowed to say. For that data, the customer is the controller and ROXIS is the processor. ROXIS is the controller only for its own account data, such as a customer’s login and billing.
2. What we process
- Account data: name, email, company, and team logins the customer creates.
- Content the customer adds: knowledge-base answers, product catalogs, store connections, and instructions for the assistant.
- Conversation data: chat messages, and, when a call is placed, the audio needed to hear the person and speak a reply.
- Technical data: IP address, browser, and logs needed to run and secure the service.
- Data from channels the customer connects, such as the website widget, Facebook, Instagram, WhatsApp, Telegram, or a phone number.
We do not sell personal data. We do not use one customer’s conversations to answer another customer’s buyers.
3. Why we process it
We process this data to provide the assistant the customer configured, to show the customer their own inbox, to keep the service secure, and to bill for the subscription. Messages are sent to an AI provider so that provider can generate the reply for that conversation. We do not ask that provider to train a public model on a customer’s private chats.
4. What the assistant may say
The assistant answers from the customer’s knowledge base, catalog, and the store tools that customer has turned on. If a fact is not there, it is instructed not to invent it. Order details are shown only when the buyer’s email matches the order.
A spoken or written answer can still be wrong, incomplete, or out of date. The customer remains responsible for prices, stock, delivery, and anything promised to a buyer.
5. Who else handles the data
We use these providers only to run the service:
- Google Cloud, including Firebase and Gemini, to store data and generate replies.
- Hostinger, to serve public websites.
- Stripe, when the customer pays a subscription.
- Twilio, when the customer connects a phone number.
- Meta, WhatsApp, or Telegram, only for the channels the customer connects.
Processing takes place in the European Union and the United States, depending on the provider. Voice audio is handled by our call service in the United States.
6. Security, retention, and deletion
Access to a customer’s data is limited to that customer’s account and to the people who operate the service. We keep conversation and account data for as long as the customer’s account is active, and delete or anonymize it when the customer asks us to close the account, except where we must keep a record for law, tax, or an unresolved dispute.
7. The customer’s duties
The customer will tell its buyers that they are talking to an AI, keep its knowledge base and catalog accurate, and not upload data it has no right to share. The customer will honor requests from its own users to access or delete their data, and will tell ROXIS when we must help with that request.
8. Contact
SkangoGroup LTD
AIsellio · aisellio.pro
aisellio@skangogames.com